Fishery Certification Program Administrator and Quality Manager (Full Time)
MRAG Americas
Location: Seattle, WA (preferred), other MRAG Americas office locations possible for the right candidate
Compensation: Will be negotiated with the successful applicant based on skills and experience
Reporting to: Director, Fishery Certification Division
MRAG Americas is a private consulting and auditing company focused on the conservation and sustainability of marine and freshwater ecosystems. With offices in Florida; Massachusetts, and Washington. MRAG’s Fishery Certification Division is responsible for Marine Stewardship Council (MSC) fisheries assessments, Fishery Improvement Projects (FIPs), and other projects related to fisheries certification and ratings. Our accreditation to carry out MSC assessments, both for fisheries and companies in the seafood supply chain, is managed within the Fishery Certification Division. More information about MRAG Americas can be found on our website here:
We are seeking a full-time Administrator for our Fishery Certification Division and Quality Manager to maintain our Quality Management System (QMS) required to maintain our MSC accreditation. The Administrator and Quality Manager must be highly organized, be able to handle multiple time sensitive tasks, have great attention to detail, fastidious recordkeeping, and an aptitude for developing and following comprehensive procedures and processes. This role is essential to the smooth and compliant functioning of our MSC certification programs; the post holder will make important contributions to fisheries sustainability around the world in this essential support capacity.
Fishery Certification Administrator:
• Preparation of MRAG’s MSC fishery assessment documents such as contracts, subcontracts, and stakeholder announcements using provided MRAG templates. Liaison with MRAG project teams and MSC staff to ensure that assessment announcements and other documents required as part of the MSC certification process are accurate, published, and disseminated to relevant stakeholders in a timely manner.
• Maintenance of required files in the MSC eCert database, for all fishery assessments and surveillance audits.
• Ensuring full assessment timelines remain current and surveillance audits are carried out within required timeframes, milestones and deadlines. This involves communicating with assessment teams and tracking assessment processes and timelines to ensure assessments remain up-to-date and proceed according to specified timelines.
• Maintaining up-to-date assessment team member and team leader records, including but not limited to training records, non-disclosure agreements, conflict of interest statements, resumes, etc.
• Drafting and issuing fishery certificates, using an established MRAG template.
Accreditation/Quality Management:
• Maintaining and updating QMS documents (policy manuals, procedures and protocols, assessor handbook; contract, report, and announcement templates; and terms of reference for external MRAG committees such as the impartiality committee and certification committee) as MSC’s requirements and the needs of the program change and evolve. This will require becoming familiar with MSC’s General Certification Requirements as well as ISO 17065—the International Standard for certification companies.
• Organizing and participating in biannual internal audit of our MSC program operations. This will involve meeting with fisheries and chain-of-custody staff as well as contractors and reviewing assessment and audit files against MSC requirements and MRAG’s internal processes.
• Scheduling and coordinating meetings with external committees on a regular basis.
• Coordinating Accreditation Services International (ASI) audit activities, including liaising with ASI and managing MRAG’s input on non-conformances in the ASI database, together with MRAG’s MSC fisheries and chain-of-custody program staff.
• Maintaining training records and other documentation for assessment team members and chain-of-custody auditors, both staff and external consultants.
Required traits and qualifications:
• College level education or equivalent professional qualifications/experience essential;
• Experience with quality management procedures and related standards essential;
• A keen eye for detail and the ability to maintain high quality outputs when faced with multiple time sensitive demands;
• Excellent organizational skills;
• Conscientious and responsible;
• Self-driven and able to maintain high productivity in a small office environment, as well as working with colleagues remotely;
• Proficient in MS Office (Word, Excel, Outlook, Access) and Adobe Acrobat, and the ability to learn/work with web-based databases essential;
• Training in quality control or auditing is a strong advantage (e.g. ISO 9000, ISO 19011); and
• Familiarity with sustainability certification or other food certification programs an advantage.

How to apply: Applicants should submit a cover letter providing an overview of their suitability for the position, as well as a resume outlining previous work history, relevant skills, qualifications and experience. The deadline for receiving applications is February 2nd, 2018.
Send an email to with “Fishery Certification Program Administrator and Quality Manager” in the subject line and your resume and cover letter attached. Short-listed candidates will be contacted for interviews in person or via skype to be held in the week of February 16th, 2018. Only candidates selected for an interview will receive acknowledgement.

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